Shipping Policy

1. Order Processing

Mirakei aims to process orders within 1–3 business days.

Processing Schedule: Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will generally begin processing on the next business day.

Cut-Off Time: Our order processing cut-off time is based on Eastern Time (New York), GMT-05:00 standard time. Orders placed before the cut-off time will generally begin processing on the same business day, subject to order volume and payment verification. Orders placed after the cut-off time will generally begin processing on the next business day.

Please note that processing times may be affected by incomplete payment information, incorrect or incomplete shipping details, or periods of high order volume, including holidays and seasonal promotions.

If additional information is required to process your order, Mirakei may contact you by email before proceeding.

2. Our Commitment to Our Customers and Team

At Mirakei, we value both our customers and the team behind every order. We believe thoughtful customer service starts with taking care of the people who make it possible.

Our team operates Monday through Friday, excluding public holidays, allowing us to maintain a consistent work schedule while giving each order and customer inquiry the attention it deserves.

You may place orders through our online store at any time, including weekends and holidays. However, order processing and customer support are handled during our designated business days and hours.

We appreciate your patience, understanding, and trust in Mirakei. Thank you for being part of our community.

3. Shipping Times

United States: Estimated delivery is 5–10 business days after shipment.

United Kingdom and supported European countries: Estimated delivery is 5–10 business days after shipment.

Other International Destinations: Estimated delivery is 5–10 business days after shipment.

Please allow 1–3 business days for order processing before shipment. Shipping estimates begin after your order has been dispatched.

All shipping times are estimates and are not guaranteed. Actual delivery times may vary due to weather, holidays, customs clearance, carrier delays, and other circumstances beyond our control.

Shipping is available only to destinations supported at checkout. If your country is not available at checkout, we are currently unable to ship to that destination.

4. Shipping Rates

United States: Free standard shipping.

United Kingdom and supported European countries: Applicable shipping rates will be displayed at checkout.

Other International Destinations: Available shipping methods and applicable shipping rates depend on your location and will be displayed at checkout where shipping is supported. Estimated delivery is 5–10 business days after shipment.

Delivery may be affected by factors beyond Mirakei's control, including:

• Severe weather conditions

• Holidays and seasonal shipping periods

• High shipping volumes

• Shipping carrier delays or errors

• Customs clearance procedures

• Incorrect or incomplete delivery information

Mirakei will make reasonable efforts to assist customers and provide updates using the information available to us.

5. Taxes and Duties

Depending on the destination, your order may be subject to customs duties, import taxes, VAT, or other charges imposed by local authorities.

These charges are the customer's responsibility unless otherwise stated at checkout or required by applicable law.

For information about applicable duties and taxes, please contact your local customs authority.

Mirakei cannot control customs clearance procedures or guarantee when customs authorities will release a package.

6. Order Cancellation

If you wish to cancel an order after payment has been completed, please contact us as soon as possible at Mirakei.sales@outlook.com or 1 (256) 384-0127.

We will make reasonable efforts to accommodate cancellation requests. However, cancellation cannot be guaranteed because orders may be processed or forwarded to our fulfillment or shipping facility shortly after purchase.

If an order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with our Return Policy.

7. Broken, Damaged, Wrong, or Missing Items

We want every Mirakei order to arrive in the condition customers expect. If your order arrives damaged, contains an incorrect item, or is missing an item, please contact us so we can review the issue and assist you.

How to report a problem:

1. Contact us at Mirakei.sales@outlook.com as soon as reasonably possible after receiving your order.

2. Include your order number and a brief description of the issue.

3. Provide clear photos of the damaged item, incorrect item, or package where applicable. For missing items, include photos of the received contents and packaging if available.

4. Please keep the item and original packaging until we have reviewed your report, as they may be needed to assess the issue.

After reviewing your request, we will contact you regarding the available resolution, which may include a replacement, refund, or another appropriate solution, subject to the circumstances and applicable law.

Please contact us before returning an item so we can provide the appropriate instructions. Do not send items to an address that has not been confirmed by our team.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us at Mirakei.sales@outlook.com with your order number and tracking information, if available.

We will review the tracking details and make reasonable efforts to help determine the status of your shipment.

Tracking updates may take time to appear, and delivery estimates may be affected by customs, carrier operations, weather, and other circumstances. If a package appears lost, we will review the available information and discuss the appropriate next steps with you.

9. Contact Us

If you have questions about shipping, order processing, delivery, or a problem with your order, please contact us:

Store: Mirakei
Email: Mirakei.sales@outlook.com
Phone: 1 (256) 384-0127