Refund policy

Return Policy

Policy Summary

Return Period: 30 days from the delivery date
Refund Processing Time: Within 10 business days after your return has been received and inspected
Return Shipping Costs: Covered by the customer, except for defective, damaged, or incorrect items
Restocking Fee: No restocking fee

Returns Procedure

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
Free from damage, stains, odors, or signs of use
With original tags attached, where applicable
In its original packaging, where applicable
Accompanied by your receipt or proof of purchase

For apparel, items must be unworn, unwashed, and have all original tags attached.

For pet products, items must be unused and in their original condition. For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.

For home products, items must be unused and returned in their original condition and packaging where applicable.

To start a return, please contact us at Mirakei.sales@outlook.com or 1 (256) 384-0127.

If your return is approved, we will provide you with instructions on where and how to return your package. Return shipping costs are the responsibility of the customer, except when the item is defective, damaged during delivery, or incorrect. In these cases, Mirakei will cover the return shipping costs.

Items returned without first requesting and receiving return authorization may not be accepted.

If you have any questions about your return, please contact us at Mirakei.sales@outlook.com or 1 (256) 384-0127.

Damages, Defective Items, and Incorrect Orders

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and work to resolve it.

When contacting us about a damaged, defective, or incorrect item, please provide your order number and clear photos of the item and packaging when applicable.

If the issue is confirmed to be our responsibility, we will provide an appropriate resolution and cover the applicable return shipping costs.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to return the original item, if eligible, and place a new order for the desired item once your return has been accepted.

Items That May Not Be Eligible for Return

Certain products may not be eligible for return for health, hygiene, safety, or other practical reasons. These may include:

Used or worn apparel
Washed apparel or items without their original tags, where tags are required
Used pet products
Opened or used pet hygiene products
Personalized or customized items
Items that have been damaged or altered after delivery
Items returned without their original packaging when the packaging is necessary for resale or product safety

If you are unsure whether an item is eligible for return, please contact our customer support team before sending it back.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws.

Returned items should be kept in their original condition. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

This 14-day right does not affect any other rights you may have under applicable consumer protection laws.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at Mirakei.sales@outlook.com or 1 (256) 384-0127.

Customer Support

For questions or assistance regarding returns, refunds, shipping, tracking, damaged items, or lost packages, please contact our support team.

Phone: 1 (256) 384-0127
Email: Mirakei.sales@outlook.com
Service Hours: Monday–Friday, 9:00 AM–8:00 PM